Technical Support / Help Desk Cover Letter Example
The following is an example of a cover letter designed for a technical support/help desk position. When writing a cover letter for a tech position, it's important to be specific. The hiring manager will need to know what technology you have supported, the hard and soft skills you can offer the organization, and how you can help the company if you were to be hired.
What to Include in the Cover Letter
The first paragraph of your cover letter should express your interest in the advertised position, mention the source where you learned about the job, and – most importantly - include the title of the job for which you're applying.
The middle paragraph(s) of your letter should describe your qualifications for the job. In this paragraph, you should focus on how the skills, training, and experience you possess align with the specific requirements listed on the employer’s job announcement. If you can, try to provide quantifiable examples (with percentages, numbers, or dollar figures) of significant work achievements to exemplify exactly how you have successfully performed the required elements of the job in the past. These accomplishments will help to separate you from your competition and ensure that the hiring manager is intrigued enough to read your attached resume.
The closing paragraph thanks the hiring manager and can mention how you will follow up on the status of your job application.
Review these guidelines for what to include in each paragraph of a cover letter for a job before you started writing your own letter.
Also see below for more cover letter samples, as well as for tips for emailing a cover letter and resume. These examples are meant to serve as models; you should tailor the details of your cover letter to reflect your own circumstances and to respond to the requirements of a specific job posting.
Sample Cover Letter for a Technical Support / Help Desk Position
Your City, State, Zip Code
Your Phone Number
City, State, Zip Code
Dear Mr./Ms. Last Name:
I am very interested in the Help Desk Technical Support position that you have advertised on Indeed.com. I believe my training, experience, and proven ability as a Tier One Technical Support Specialist and Help Desk Technician will allow me to significantly contribute to the productivity and quality of your company's IT division.
In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for translating highly complex technical information into terms and concepts that the end users can readily grasp. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.
Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
If you are seeking an IT professional who has excellent people and problem-solving skills and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.
I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.
Thank you for your time and consideration.
Signature (hard copy letter)
Sending an Email Cover Letter
If you're sending your cover cover letter via email, list your name and the job title in the subject line of the email message so that the employer understands that it is a response to their job posting. Include your contact information in your email signature, and don't list the employer contact information. Start your email message with the appropriate salutation. Here's an example of a formatted email cover letter.
More Sample Cover Letters
Explore the link above to see additional cover letter samples and templates for a variety of career fields and employment levels, including entry-level, targeted, and email cover letters for many different jobs.
IT cover letter
Is your job search experiencing some downtime? Reboot it! View this sample cover letter for IT, or download the IT cover letter template in Word.
As an IT specialist, you’re in high demand, so make sure you put your best foot forward in the job search process. Your cover letter should demonstrate your skills and experience, as well as your passion for your work. To be considered for top IT jobs, it helps to have a well-crafted cover letter. For writing tips, view this sample cover letter for IT, or download the IT cover letter template in Word.
Additionally, you can learn about technology careers and search for IT jobs on Monster.
IT cover letter template
Sometown, DE 55555 | (555) 555-5555 | email@example.com
July 27, 2017
Mr. Thomas Jones
15 Elm Street
Sometown, DE 55555
Re: IT Helpdesk Technician, Advertised on Monster
Dear Mr. Jones:
I am interested in joining your tier 1 helpdesk team. A longtime fan of ABC Corp’s commitment to customer service, I bring to the table a strong customer service mindset combined with technical skills honed throughout my 15 years of helpdesk experience.
Key strengths include:
- High-volume ticket management. In my current position as helpdesk support specialist for XYZ Co, I handle 1,725+ tickets per month, fully resolving and documenting issues for future reference.
- A track record of consistently meeting or exceeding performance targets correlated with call handling and customer satisfaction goals.
- Technical knowledge:
- Windows (all versions); Windows Server 2003, 2008 R2 and 2012; macOS; Unix
- Microsoft Active Directory Services
- LAN, WAN and WiFi network technology (DNS, DHCP, NTP, SNMP and Nagios)
- MS Office 365/Exchange
- Recognition for exceptional service delivery through “ACE Team Member” awards.
Mr. Jones, if you are seeking an experienced, tech-savvy and customer service-oriented helpdesk technician with the proven ability to establish excellent relationships with customers, employees, vendors and manufacturers, we should speak.
I look forward to learning more about this position and can be reached at (555) 555-5555 or firstname.lastname@example.org. Thank you for your time.
See all sample cover letters on Monster.